Customer Policies
The following policies apply to all customers on Unitrans buses and at Unitrans bus stops and terminals. Customers who chronically ignore and break Unitrans Policies may be banned from riding Unitrans. Customers will be warned prior to banning.
- No eating, drinking, or smoking (including vaping) on the bus.
- Have exact fare or pass ready (including UC Davis undergraduate AggieCard) when the arrives. Drivers do not carry change.
- Copies, images, and digital versions of passes are not valid fare, including versions such as UC Davis OASIS, non-ZipPass digital images, and photocopies.
- Laptops and other electronics may be used on board, provided they do not disturb the driver or other customers and headphones are used.
- Do not run after the bus. For safety reasons, customers will not be picked up after the bus has closed its doors and moved away from the curb.
- Rollerblades or roller skates are not permitted to be worn in the bus at any time. Customers must wear proper attire and footwear. Customers may not board wearing swimsuits or barefoot.
- Please stow backpacks, luggage, and other portable items under the seats or on your lap. Do not block the aisle.
- Only qualified service animals or animals contained in a secure carrier (including emotional support animals) are allowed on the bus. No other animals will be allowed onboard. Please note, emotional support animals must be in a secure carrier. Any animals not under the control of the customer will be asked to leave the bus.
- No standing forward of the white or yellow standee line in the front of the bus or in the back stairwell.
- On double decker buses, please do not walk or sit on the stairs while the bus is in motion. Wait until the bus comes to a complete stop.
- To ensure a timely ride, the conductor may close off the top deck of the double decker bus on low volume customer trips. Please follow the conductor or driver's instructions.
- Please keep hands, arms, and other body parts inside the bus at all times.
- Show consideration to older customers, families with small children, pregnant people, and customers with disabilities by vacating seats toward the front of the bus.
Customer Behavior Expectations
The following policies apply to all Unitrans customers:
- Minimize talking with Unitrans employees to necessary and short conversations. This includes talking loudly on your cell phone. Keep unnecessary conversations to a minimum.
- Do not harass the driver, conductor, or other customers or engage in unwanted or inappropriate conversations on the bus and at all bus terminals and stops.
- Unitrans strives to provide a safe space for all customers. If a passenger is bothering or endangering other customers, the driver, the conductor, trainers, or the bus, they will be asked to leave the bus, and if necessary, police will be called.
- Customers who chronically ignore or break Unitrans or University of California, Davis policies may be banned from riding Unitrans. Customers will be warned prior to banning.
Bicycles and Scooters on Buses
If space permits, bikes are allowed on the bus on the last run of the day and are allowed all day during Weekend Service. Bikes and scooters that fold up are allowed on the bus at any time as long as they are folded, under the control of the customer, and not blocking the aisle. Customers with bikes and scooters that are not folded up will not be allowed to ride unless it is the last trip of the day or weekend service.
Securement Policy
For customer safety, those using wheelchairs or other mobility aids must allow Unitrans drivers and conductors to secure their mobility devices to the floor of the bus. Unitrans recommends the use of both the shoulder and lap belts while riding in a mobility device on the bus. If seat belts are not offered, please request them from the driver or conductor. Customers who require the securement area may also stow collapsable mobility aids under the seats.
Children must be removed from strollers and if the stroller cannot be folded, it must be secured to the floor of the bus.
Carts may be secured to the floor at the discretion of the driver/conductor or upon customer request provided there is space available.
Baggage Policy
Carry-on items are allowed only if customers can safely carry the items on the bus in one boarding. All items must be controlled at all times without blocking seats or aisles and items must not be leaking. No hazardous items will be allowed on the bus, such as firearms or other weapons, car batteries, containers of gasoline or fuel, or other explosive or flammable items. Customers in violation of this policy may not be allowed to board the vehicle or will be asked to leave the vehicle.
Transfer Policy
Transfers are available to customers who need to switch bus lines to complete their trip. Unitrans cannot guarantee transfers. Transfers are valid for one hour during all service periods. If you need to transfer lines, please ask the driver or conductor to provide you with a transfer slip as you board the bus. Timed transfers are not guaranteed.